USER INTERFACE DESIGN

Carrier Smart+Cool

Smart+Cool is a smart plug developed by Carrier Air Conditioning’s technology subsidiary, Cortex. It controls appliances, monitors energy consumption, and creates schedules for tech-savvy households.

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Services Provided Customer Journey Mapping Marketing Automation App & Web Design Web Development

The Challenge

To introduce Smart+Cool to as a smart plug that will be bundled and sold with Carrier’s new air conditioning units, controlled through a mobile application

The Outcome

To introduce Smart+Cool to as a smart plug that will be bundled and sold with Carrier’s new air conditioning units, controlled through a mobile application

Our Approach

01

Journey Mapping

We created an ideal Consumer Journey, which starts with the purchase of an AC unit and Smart+Cool bundle, all the way to consumption reports and maintenance reminders.

02

Marketing Automation

We deployed, set-up, and managed an open source Marketing Automation platform – Mautic. This allowed us to transform the ideal customer journey into functional decision trees. We also set up lead scoring for various user segments, and connected the proper marketing content.

03

Visual & UX Design

As an initiative, we proposed initial mockups and animated prototypes, very early in the development process. These early screens, wireframes and mockups would then serve as the guide for the client’s development team, so that they can develop the ideal features that will be integrated with their hardware device.

UI Design

We created interfaces for various products including:
Registration Initialisation Guided App Tours Dashboards Device Settings User Settings Daily Reports Monthly Reports Support Chat Notifications

Product & Website Launch

We designed and developed the Smart+Cool site in time for the product launch and the Mautic platform deployment. Working alongside Ace Saatchi & Saatchi, we debuted the live app and showed product demos.

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